Refund & Cancellation Policy

1. Policy at a glance

• Free cancellation up to 48 hours before your check-in date — any advance payment is refunded in full.
• Late cancellation or no-show (within 48 hours of check-in): we charge the first night of the stay; the rest of any advance payment is refunded.
• Refunds go back to your original payment method within 7–14 business days of approval.
• Packages, weddings and events may have their own terms, which are always stated in writing in your booking confirmation.

2. Advance payments

Booking requests made on our website are confirmed by our reservations team by email or WhatsApp. Where an advance payment is required, the amount and due date are stated in your confirmation. You can pay online by card through PayHere, or by another method we agree with you.

Your booking is guaranteed once the advance payment is received. Any balance is payable at the resort unless your confirmation says otherwise.

3. Cancellations by you

To cancel, contact us by email or phone with your booking reference. The time we receive your request decides which terms apply:

• More than 48 hours before the check-in date: no charge — your advance payment is refunded in full.
• Within 48 hours of check-in, or a no-show: we charge the first night of the stay. Any amount paid above that is refunded.

4. Date changes & early departure

You can change your dates free of charge if you tell us more than 48 hours before check-in, subject to availability. Your advance payment moves to the new dates; if the new rate is different, we will confirm the difference before making the change.

If you leave earlier than booked, unused nights are not refundable unless we agree otherwise in writing.

5. Cancellations by the resort

In the rare case that we must cancel your booking — for example because of unforeseen circumstances at the resort — we will offer you alternative dates or a full refund of everything you have paid, whichever you prefer.

6. Packages, weddings & events

Stay packages, weddings, celebrations and group bookings involve advance preparation and suppliers. Their cancellation and refund terms — including any non-refundable deposit — are set out in writing in your confirmation or event agreement, and those written terms apply to that booking.

7. Non-refundable items

The following cannot be refunded once purchased or arranged:

• Third-party services booked on your behalf at your request — such as safari jeeps, national park tickets and transfers — once they have been paid to the provider.
• Special rates clearly marked as non-refundable at the time of booking.
• Services already used during your stay.

8. How refunds are processed

Approved refunds are made to the original payment method. For card payments made through PayHere, the refund is issued back to the same card. We cannot refund to a different card or account.

We process approved refunds within 7–14 business days and notify you by email. Your bank or card issuer may take additional time to show the refund on your statement.

Refunds are made in the currency you were charged. We are not responsible for differences caused by exchange-rate movements or by fees charged by your bank.

9. How to request a refund

Email info@diyadaharalakeresort.lk or call +94 47 223 9553 with your name, booking reference and the dates of your stay. We will confirm receipt and let you know the outcome. Please read this policy together with our Terms & Conditions.